Communication: Recommendations - Revision history

Isabelle: /* User’s feedback */

2021-03-24T12:56:05Z

‎User’s feedback

2021-03-24T12:55:48Z

‎User’s feedback

2021-03-24T12:53:50Z

2021-02-22T09:43:02Z

‎User’s feedback

2021-02-22T09:41:29Z

‎User’s feedback

2021-02-22T09:40:59Z

‎User’s feedback

2021-02-22T09:40:25Z

‎User’s feedback

2021-02-22T09:32:29Z

‎General considerations

2021-02-22T09:30:36Z

‎Problems

2021-02-22T09:28:30Z

‎Problems

← Older revision		Revision as of 12:56, 24 March 2021
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	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). An online survey (e.g. LimeSurvey or integrated to your website) is probably more efficient as it offers the advantage of analysing the data automatically.		Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). An online survey (e.g. LimeSurvey or integrated to your website) is probably more efficient as it offers the advantage of analysing the data automatically.
		+

	[[Start_here\|Go back to menu]]		[[Start_here\|Go back to menu]]

← Older revision		Revision as of 12:55, 24 March 2021
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	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). An online survey (e.g. LimeSurvey or integrated to your website) is probably more efficient as it offers the advantage of analysing the data automatically.		Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). An online survey (e.g. LimeSurvey or integrated to your website) is probably more efficient as it offers the advantage of analysing the data automatically.

−	[[Start_here Go back to menu]]	+	[[Start_here\|Go back to menu]]

← Older revision		Revision as of 12:53, 24 March 2021
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	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). An online survey (e.g. LimeSurvey or integrated to your website) is probably more efficient as it offers the advantage of analysing the data automatically.		Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). An online survey (e.g. LimeSurvey or integrated to your website) is probably more efficient as it offers the advantage of analysing the data automatically.
		+
		+	[[Start_here Go back to menu]]

← Older revision		Revision as of 09:43, 22 February 2021
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	== User’s feedback ==		== User’s feedback ==

−	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). ~~More efficient than a paper survey is an~~ online survey (e.g. LimeSurvey or integrated to your website)~~. It~~ offers the advantage of analysing the data automatically.	+	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). An online survey (e.g. LimeSurvey or integrated to your website) is probably more efficient as it offers the advantage of analysing the data automatically.

← Older revision		Revision as of 09:41, 22 February 2021
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	== User’s feedback ==		== User’s feedback ==

−	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]) More efficient than a paper survey is an online survey (e.g. LimeSurvey or integrated to your website). It offers the advantage of analysing the data automatically.	+	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]). More efficient than a paper survey is an online survey (e.g. LimeSurvey or integrated to your website). It offers the advantage of analysing the data automatically.

← Older revision		Revision as of 09:40, 22 February 2021
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	== User’s feedback ==		== User’s feedback ==

−	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']] ~~to know the expectations and dissatisfactions of your users.~~ More efficient than a paper survey is an online survey (e.g. LimeSurvey or integrated to your website). It offers the advantage of analysing the data automatically.	+	Another way to improve your service is to give users the possibility to provide feedback on the CF service (for example with this [[:File:User-feedback-form.docx\|'''user's feedback form''']]) More efficient than a paper survey is an online survey (e.g. LimeSurvey or integrated to your website). It offers the advantage of analysing the data automatically.

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 Using a [[Data management: Recommendations|'''management software''']] or a chat platform [https://www.quiply.com/ (for example)] can help improving communication because it allows the follow-up of discussions in individual channels. Choose one way of communicating (email or management software or chat or…) and consistently use the same one with your user. This will facilitate the communication, make it more efficient, prevent forgotten and lost messages and also allow the tracking and follow-up of older messages. Being consistent and sticking to one system is important to ensure the user’s optimal response and involvement.
-[[File:Communication_triangle.png|250px|right]]
+After a discussion, summarize the key points in writing.
 Do not forget to involve the '''PI''', especially with inexperienced users.
-After a discussion, summarize the key points in writing.
+[[File:Communication_triangle.png|250px]]
 == Tips ==

@@ Line 56: / Line 56: @@
 '''If a problem arises:'''
 * Immediately organize a small meeting with the user and CF staff to discuss the problem face-to-face and the desired outcome. Identify the cause and find solutions together. Agree on a strategy and timeline to remedy the problem.
-* Document the meeting: make notes (meeting minutes) of the problem and the agreed actions.
+* Document the meeting: take notes of the problem and the agreed actions (meeting minutes).
 * One or two weeks later, check the action completion and update the meeting minutes.
 * Deal with problems face-to-face, not by emails!