Benchmarking: Recommendations
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One way to improve your facility is to measure its performance and compare it with other facilities. The aim of benchmarking is to identify internal opportunities for improvement.
The article by Turpen et al. 2016 [1] provides guidance and looks into the following aspects:
- General management
- Financial management
- Resource management
- Strategic planning
- Mission
- Staff
- Career development
- Training
- Customer satisfaction
- Communication
- Institutional impact
- Balance between service and research
- Definition of duties and status